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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Richard Thomas

Richard Thomas

August 22, 2026

5  out of  5
rating by Richard Thomas
"Recent insurance purchase process went very well. I had lots of questions, and The James Mayfield agency was there through it all. Id like to give a big thank you, and give my agent Micheal Anders and James Mayfield a big thanks for putting it all together. Micheal was very punctual, and very nice to work, and deal with through this process. Everyone I spoke to in this office was extremely nice, and helpful. Also, thanks James for keeping great folks like Micheal as a representative of your agency. He is a Star performer, and represents your office extremely well. Keep up the good work you guys. Also, fyi James and Micheal work very hard to deliver the best rates and service around. Their office is in Florence, Al. And I'm located in Decatur, Al. So, as you can see... it's worth the phone call, and you will be as impressed as I am with their service, and integrity. Richard Thomas"
We responded:
"Wow Richard thank you so much. Michael has been working hard to be a great advisor and helper. Your comments prove his hard work is paying off. Thank you so much for the kind words and for taking the time to drop this review. "
Profile photo of Richard Thomas

Richard Thomas

August 22, 2026

5  out of  5
rating by Richard Thomas
"Recent insurance purchase process went very well. I had lots of questions, and The James Mayfield agency was there through it all. Id like to give a big thank you, and give my agent Micheal Anders and James Mayfield a big thanks for putting it all together. Micheal was very punctual, and very nice to work, and deal with through this process. Everyone I spoke to in this office was extremely nice, and helpful. Also, thanks James for keeping great folks like Micheal as a representative of your agency. He is a Star performer, and represents your office extremely well. Keep up the good work you guys. Also, fyi James and Micheal work very hard to deliver the best rates and service around. Their office is in Florence, Al. And I'm located in Decatur, Al. So, as you can see... it's worth the phone call, and you will be as impressed as I am with their service, and integrity. Richard Thomas"
We responded:
"Wow Richard thank you so much. Michael has been working hard to be a great advisor and helper. Your comments prove his hard work is paying off. Thank you so much for the kind words and for taking the time to drop this review. "
Profile photo of Jenn Johnson

Jenn Johnson

August 1, 2026

5  out of  5
rating by Jenn Johnson
"Whether I have needed to call, email, or visit in person at the office for anything, they have been very responsive and courteous. Such a refreshing interaction these days where this seems to be disappearing. Everyone I have spoken with in this office has been very nice and helpful in the last few years since I've had insurance there. Have found their rates to be very good also compared to what I've seen elsewhere. So, if you want great insurance rates and great customer service, this is where you should go."
We responded:
"Oh wow Jenn! Thank you for your kind words. This means so much to me and my team. "
Profile photo of Jenn Johnson

Jenn Johnson

August 1, 2026

5  out of  5
rating by Jenn Johnson
"Whether I have needed to call, email, or visit in person at the office for anything, they have been very responsive and courteous. Such a refreshing interaction these days where this seems to be disappearing. Everyone I have spoken with in this office has been very nice and helpful in the last few years since I've had insurance there. Have found their rates to be very good also compared to what I've seen elsewhere. So, if you want great insurance rates and great customer service, this is where you should go."
We responded:
"Oh wow Jenn! Thank you for your kind words. This means so much to me and my team. "
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Brice Bishop

July 31, 2026

5  out of  5
rating by Brice Bishop
"Make paying your monthly insurance easy"
We responded:
"Thanks Brice. Happy we could make it easy for you"
Profile photo of Brice Bishop

Brice Bishop

July 31, 2026

5  out of  5
rating by Brice Bishop
"Make paying your monthly insurance easy"
We responded:
"Thanks Brice. Happy we could make it easy for you"
Profile photo of Christion Kirkley

Christion Kirkley

July 14, 2026

5  out of  5
rating by Christion Kirkley
"James always provides above and beyond service. His speed and efficiency in writing policies is a major value along with the competitiveness of his pricing."
We responded:
"Thank you so much Christion! We appreciate your business and kind words."
Profile photo of Christion Kirkley

Christion Kirkley

July 14, 2026

5  out of  5
rating by Christion Kirkley
"James always provides above and beyond service. His speed and efficiency in writing policies is a major value along with the competitiveness of his pricing."
We responded:
"Thank you so much Christion! We appreciate your business and kind words."
Profile photo of Rayshell Wykoff

Rayshell Wykoff

June 29, 2026

5  out of  5
rating by Rayshell Wykoff
"Had an absolutely great experience with Michael! He was very pro- active in answering all my questions! If you need help, or looking to save with State Farm, he's your man!"
We responded:
"Rayshell! Thank you so much for the kind words. So glad Michael could answer your questions and help with property and vehicle insurance. Customer service is Michael's superpower."
Profile photo of Rayshell Wykoff

Rayshell Wykoff

June 29, 2026

5  out of  5
rating by Rayshell Wykoff
"Had an absolutely great experience with Michael! He was very pro- active in answering all my questions! If you need help, or looking to save with State Farm, he's your man!"
We responded:
"Rayshell! Thank you so much for the kind words. So glad Michael could answer your questions and help with property and vehicle insurance. Customer service is Michael's superpower."
Profile photo of Derrick East

Derrick East

April 29, 2026

5  out of  5
rating by Derrick East
"Talked to sawyer on the phone, super nice and helpful guy, he got me set up with a renters policy to fit my needs quickly and for a good price"
We responded:
"Thank you for the review Derrick. Happy to hear that Sawyer was so nice and helpful. Glad we could assist with your renters insurance needs."
Profile photo of Derrick East

Derrick East

April 29, 2026

5  out of  5
rating by Derrick East
"Talked to sawyer on the phone, super nice and helpful guy, he got me set up with a renters policy to fit my needs quickly and for a good price"
We responded:
"Thank you for the review Derrick. Happy to hear that Sawyer was so nice and helpful. Glad we could assist with your renters insurance needs."
Profile photo of Brylee Mackey

Brylee Mackey

March 30, 2026

5  out of  5
rating by Brylee Mackey
"Had a great experience working with Sawyer Mackey. He was super helpful, patient, and explained everything in a way that actually made sense. You can tell he really cares about helping people and not just selling a policy. Highly recommend if you’re looking for someone trustworthy and easy to work with!"
We responded:
"Thank you Brylee. Sawyer really shows a love for what he does"
Profile photo of Brylee Mackey

Brylee Mackey

March 30, 2026

5  out of  5
rating by Brylee Mackey
"Had a great experience working with Sawyer Mackey. He was super helpful, patient, and explained everything in a way that actually made sense. You can tell he really cares about helping people and not just selling a policy. Highly recommend if you’re looking for someone trustworthy and easy to work with!"
We responded:
"Thank you Brylee. Sawyer really shows a love for what he does"
Profile photo of Cade Hall

Cade Hall

March 30, 2026

5  out of  5
rating by Cade Hall
"Sawyer helped with all of my questions and got me the best coverage for a great price"
We responded:
"Thanks Cade. Sawyer works hard to learn this industry and it shows when he has to answer questions"
Profile photo of Cade Hall

Cade Hall

March 30, 2026

5  out of  5
rating by Cade Hall
"Sawyer helped with all of my questions and got me the best coverage for a great price"
We responded:
"Thanks Cade. Sawyer works hard to learn this industry and it shows when he has to answer questions"
Profile photo of Cam Goodwin

Cam Goodwin

February 24, 2026

5  out of  5
rating by Cam Goodwin
"Great staff, always there if you need them!"
We responded:
"Thanks Cam. These help us so much "
Profile photo of Cam Goodwin

Cam Goodwin

February 24, 2026

5  out of  5
rating by Cam Goodwin
"Great staff, always there if you need them!"
We responded:
"Thanks Cam. These help us so much "
Profile photo of Gracey Goodwin

Gracey Goodwin

February 24, 2026

5  out of  5
rating by Gracey Goodwin
"Excellent staff and great service! His team is so helpful!"
We responded:
"Thank you Gracey. We appreciate it so much "
Profile photo of Alinda heuszel

Alinda heuszel

January 31, 2026

5  out of  5
rating by Alinda heuszel
"Excellent service at James Mayfield State Farm. Friendly staff, quick responses, and they make insurance easy to understand."
We responded:
"Thanks Alinda. Trying to keep up with you "
Profile photo of James Hanby

James Hanby

January 31, 2026

5  out of  5
rating by James Hanby
"James Mayfield is a great agent. When we moved to Florence five years ago James not only gave a great rate on homeowners insurance, but helped us find all the discounts he could for our two cars. However, he really outdid himself recently when my 16 old bought his first car and needed insurance. I don’t think I had as low a monthly rate when I was 16, many years ago. James and his team are outstanding, always available, personal and outgoing. Can’t recommend them enough. If your need any type of insurance, make sure you give James Mayfield a call."
We responded:
"Wow thanks James. Can’t thank you enough. You all are great and we are happy to have you. "
Profile photo of Amy Patillo

Amy Patillo

January 31, 2026

5  out of  5
rating by Amy Patillo
"Wonderful office with great staff!"
We responded:
"I love this group we have as well. Thank you so much"
Profile photo of Abby Balentine

Abby Balentine

January 30, 2026

5  out of  5
rating by Abby Balentine
"Love this office! They are always so friendly and knowledgeable. James is the best!"
We responded:
"Thank you Abby. We appreciate your business so much "
Profile photo of Piper H

Piper H

November 24, 2025

5  out of  5
rating by Piper H
"Great staff"
We responded:
"Thank you Piper. "
Profile photo of Laura Ingram

Laura Ingram

November 19, 2025

5  out of  5
rating by Laura Ingram
"Fabulous caring people!!"
We responded:
"Thank you, Laura, for your kind words!"